| Article ID: | iaor19941659 |
| Country: | United Kingdom |
| Volume: | 7 |
| Issue: | 1 |
| Start Page Number: | 7 |
| End Page Number: | 12 |
| Publication Date: | Jan 1994 |
| Journal: | OR Insight |
| Authors: | Boyd A. |
| Keywords: | organization |
This article describes a method for focusing on communications failures which has realised tangible benefits in a fiexible team-working environment, and thus may prove valuable in other organisations.