Article ID: | iaor20172885 |
Volume: | 86 |
Issue: | 3 |
Start Page Number: | 389 |
End Page Number: | 418 |
Publication Date: | Aug 2017 |
Journal: | Queueing Systems |
Authors: | Burnetas Apostolos |
Keywords: | queues: applications, behaviour, decision |
We consider the single‐server Markovian queue with infinite waiting space and assume that there exists a certain reward‐cost structure that reflects the customers’ desire for service and their dislike for waiting. The system is unobservable for the customers at their arrival instants, but the administrator provides them with periodic announcements of their current positions at rate