Knowledge management process at BHEL: a case study

Effective knowledge management (KM) helps an organisation control and institutionalise its knowledge‐based processes and create an organisational culture that fosters and encourages continuous learning resulting in a skilled and knowledgeable workforce. This paper seeks to observe the KM practices prevalent in Bharat Heavy Electricals Ltd, a Maharatna PSE of the Government of India, and includes a case study on the organisation. The KM practices followed by the company have been assessed with the help of a KM performance scorecard (e‐map scorecard). The study further examines the in‐house knowledge sharing processes and the extent to which information and technology is used to facilitate the exchange of knowledge. Findings reveal that linking KM practices with organisational goals increased the likelihood of the achievement of those goals.