The design, application and evaluation of a system dynamics based methodology for the assessment of computerised information systems

This paper describes the development, application and evaluation of a system dynamics based methodology for the assessment of computerised information systems (CIS) carried out as part of a joint research project between the University of Bradford Management Centre and the Defence Research Agency (Military). It is suggested that assessment methods based solely on the internal attributes of the CIS are inadequate. There is a need for assessment in terms of the contribution which the CIS makes to the overall performance of the host system in which it will be implanted. A methodology based on system dynamics is described which embodies this principle.