A comparison of strategies to develop a customer default scoring model

Behavioural scoring models are generally used to estimate the probability that a customer of a financial institution who owns a credit product will default on this product in a fixed time horizon. However, one single customer usually purchases many credit products from an institution while behavioural scoring models generally treat each of these products independently. In order to make credit risk management easier and more efficient, it is interesting to develop customer default scoring models. These models estimate the probability that a customer of a certain financial institution will have credit issues with at least one product in a fixed time horizon. In this study, three strategies to develop customer default scoring models are described. One of the strategies is regularly utilized by financial institutions and the other two will be proposed herein. The performance of these strategies is compared by means of an actual data bank supplied by a financial institution and a Monte Carlo simulation study.