Quality management approaches and their impact on firms' financial performance ‐ An Australian study

Quality management approaches and their impact on firms' financial performance ‐ An Australian study

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Article ID: iaor201530636
Volume: 171
Start Page Number: 381
End Page Number: 393
Publication Date: Jan 2016
Journal: International Journal of Production Economics
Authors: , ,
Keywords: management, economics, statistics: empirical
Abstract:

  • We investigate whether firm quality approach differentiates financial performance.
  • We utilise longitudinal secondary panel data gathered by the Bureau of Statistics.
  • We develop quality orientations to evaluate various financial performance outcomes.
  • We demonstrate that quality orientation does differentiate financial performance.
  • We add to the quality financial performance literature with two new financial ratios.

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