Exploring the effects of eHealth service innovation

Exploring the effects of eHealth service innovation

0.00 Avg rating0 Votes
Article ID: iaor201529112
Volume: 4
Issue: 3
Start Page Number: 212
End Page Number: 223
Publication Date: Nov 2015
Journal: Health Systems
Authors: , , , , ,
Keywords: innovation, social
Abstract:

To analyse the impact of implementation and use of eHealth services is fraught with difficulty, and there is often a gap between expected and identified outcomes. In this paper, we identify innovation effects of an eHealth service by applying a framework that focusses on the expected coherent impacts of implementing an IT innovation and contributes to the body of knowledge on tracking innovation effects of services in eHealth. A case study examines four different care units in a government‐funded health‐care setting. The results show that the effects in the first two contexts of the framework, the micro level and intra‐/interorganisational level, could be clearly identified with regard to the physicians and the organisation. However, effects were lacking in the virtual context when looking beyond the involvement of the stakeholders in the eHealth service. The connections between effects for societal groups and larger societal systems simply could not be made in a satisfactory manner.

Reviews

Required fields are marked *. Your email address will not be published.