Collaborating across institutional and jurisdictional boundaries: enabling the emergence of a national innovation system through public knowledge management

Public institutions involved in research that aims to strengthen the productivity, profitability and adaptiveness of industries face a multiplicity of challenges when managing for the emergence of cost effective solutions to problems. We reflect upon the learnings of a Government sponsored Visiting Fellow’s programme that we describe as a knowledge management (KM) intervention within Australia’s primary industries Research, Development and Extension (R, D and E) system. Our central concern is to draw upon the learnings of an internet‐based initiative in the United States called eXtension to show how ‘traditional’ D and E activities can be transformed. We argue that organisations and networks involved in such D and E activities need to perceive themselves as belonging to systems that are socio‐technical in nature. That is, the development and deployment of cross‐jurisdictional and cross‐institutional innovations are shaped by both the social interactions between people and the systematic use of technology to support distributed learning. We explain how the elements of an integrated model to support public KM can be developed to create the conditions for enhanced innovation. Our findings have relevance to a wide range of other industry sectors considering contemporary service models involving public and private partnerships.