Knowledge workers’ perceptions of potential benefits and challenges of inter-organizational knowledge sharing systems: a Delphi study in the health sector

Inter‐organizational knowledge sharing systems (IOKSS) can serve as strategic systems for knowledge‐based sectors. Most prior research on inter‐organizational systems (IOSs) focuses on organizations’ adoption of such systems; they reveal little about knowledge workers’ adoption of IOS, especially in horizontally linked firms. Knowledge workers’ perception is critical to the deployment of IOKSS at all stages. On the basis of a Delphi technique in the health sector, this study demonstrates that IOKSS can benefit individuals, customers, organizations, the sector, and the knowledge sharing process, and that the challenges of IOKSS arise from individuals, peers, IOKSS, organizations, and the sector.