Fuzzy AHP models for the evaluation of IT capability, data quality, knowledge management systems implementation and data security dimensions

Identifying appropriate decision making methods shapes one of major concerns of IT managers. What intensify its criticality in the IT field are uncertainty, vagueness, specialty intensiveness, and variety of criteria and alternatives. In order to handle uncertainty and vagueness in multi‐criteria decision‐making IT problems based on expert opinions, fuzzy analytical hierarchy process (FAHP) is applied. This paper provides a good insight into the use of FAHP in the evaluation of various dimensions of IT capabilities, data quality, knowledge management systems implementation and databases security. The findings indicate the priority of human resource, intrinsic criteria of data, communication technology, and integrity among various criteria. It means that human resource is the most important organisational IT capability criterion, intrinsic criteria of data is the most critical criterion of data quality, communication technology is the most important criterion of knowledge management implementation, and integrity is the most significant functionality in database security analysis.