Generic balanced scorecard framework for third party logistics service provider

To provide valuable support for successful decision‐making, managers needs a balanced set of financial and non‐financial measures that represent different requirements, strategic goals, strategies, resources, and capabilities and the causal relationships between these domains. The balanced scorecard (BSC) is such a measurement system. Although much discussion has taken place in industries and academia circles for the development of BSC for third party logistics (3PL) service provider, little research exists which studies and develops BSC strategies for 3PL service providers. This study proposed a set of strategies for BSC of 3PL service providers. We devised a strategies framework for all the four BSC perspectives of the various functions of 3PL service providers and the weightages for the different strategies are evaluated using Delphi analysis. The implementation of the proposed framework in a 3PL company is also discussed.