Consuming information systems: An economic model of user satisfaction

Consuming information systems: An economic model of user satisfaction

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Article ID: iaor20141880
Volume: 57
Start Page Number: 188
End Page Number: 199
Publication Date: Jan 2014
Journal: Decision Support Systems
Authors: , ,
Keywords: marketing, economics
Abstract:

  • We developed a new research model on user satisfaction based on the utility theory in economics.
  • User satisfaction is a proxy for utility in consuming information systems.
  • The Law of Diminishing Utility applies for user satisfaction with information systems.
  • It is fruitful to apply economic theories to study user behavior in information systems research.
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