Article ID: | iaor20141830 |
Volume: | 238 |
Issue: | 1 |
Start Page Number: | 199 |
End Page Number: | 207 |
Publication Date: | Oct 2014 |
Journal: | European Journal of Operational Research |
Authors: | Nikolaidis Yiannis, Dimitriadis Sotirios G |
Keywords: | measurement, quality & reliability |
Trying to determine higher education quality, one gets quickly to one of its significant dimensions, namely the quality of faculty members’ teaching. The latter and, overall, the quality of any university course should be certainly evaluated by their recipients, namely students. In this paper we develop a statistical framework based on Statistical Quality Control mainly, which can be used in order to exploit student evaluations as much as possible. More specifically we present two directions of data monitoring and analysis; the one uses control charts and the other hypotheses testing. The results that can be raised through both directions are crucial for any decision maker.