| Article ID: | iaor2013544 |
| Volume: | 5 |
| Issue: | 1 |
| Start Page Number: | 24 |
| End Page Number: | 31 |
| Publication Date: | Jan 2012 |
| Journal: | International Journal of Information and Operations Management Education |
| Authors: | Ewing Bradley T, Thompson Mark A, Ghandour Maia M |
| Keywords: | quality & reliability, experiment |
The authors describe a classroom experiment that demonstrates many topics which are related to process improvement. The students are assigned random numbers and asked to pass a ball, in number order, in the shortest time possible without dropping the ball. This pedagogical experiment illustrates a variety of concepts related to process improvement that are often difficult to teach without having a real life example. By actively taking part in the experiment, students gain a better understanding of process improvement concepts.