Identifying productivity indicators from business strategies' surveys

This study aims to identify suitable productivity indicators derived from a firm's operational and supplier‐selection strategies. The correlation and multiple regression techniques are applied for the analysis of surveys' responses. There are many useful results such as when focusing on flexibility as its primary operational strategy and delivery and management as key strategies for supplier selection in maintenance services, mean time to repair should be an important productivity indicator. Finally, the research's limitations are recognised with some recommendations for future studies in the areas of productivity measurement. This study is sponsored by Thailand's Department of Industrial Work to help promote productivity measurement and the cluster concept.