Analytic approximations are proposed for the mean response-times of R(¸≥2) priority classes in a stable G/G/c/PR queue with general class interarrival and service time distributions and c(¸≥2) parallel servers under pre-emptive resume (PR) scheduling. The generalized exponential (GE) distributional model is used to represent general distributions with known first two moments per class. The analysis is based on the extension of known heuristic arguments and earlier results regarding the study of the stable GE/GE/c/FCFS (c≥1, single class) and GE/G/1/PR queues. Numerical examples illustrate the accuracy of the proposed approximations in relation to simulations involving different interarrival and service time distributions per class. Moreover, GE-type performance bounds on the system response time per class are defined. Comments on the role of the new mean response time expressions towards the approximation of the joint and marginal queue length distributions of a stable G/G/c/Pr queue are included.
