Selfish routing in public services

Selfish routing in public services

0.00 Avg rating0 Votes
Article ID: iaor20133623
Volume: 230
Issue: 1
Start Page Number: 122
End Page Number: 132
Publication Date: Oct 2013
Journal: European Journal of Operational Research
Authors: ,
Keywords: queues: applications, behaviour
Abstract:

It is well observed that individual behaviour can have an effect on the efficiency of queueing systems. The impact of this behaviour on the economic efficiency of public services is considered in this paper where we present results concerning the congestion related implications of decisions made by individuals when choosing between facilities. The work presented has important managerial implications at a public policy level when considering the effect of allowing individuals to choose between providers. We show that in general the introduction of choice in an already inefficient system will not have a negative effect. Introducing choice in a system that copes with demand will have a negative effect.

Reviews

Required fields are marked *. Your email address will not be published.