Article ID: | iaor20122299 |
Volume: | 49 |
Issue: | 3 |
Start Page Number: | 171 |
End Page Number: | 181 |
Publication Date: | Feb 2012 |
Journal: | INFOR: Information Systems and Operational Research |
Authors: | Liu Bin, Wang Jinting, Zhao Yiqiang Q |
Keywords: | engineering, management |
Customer retrials are very common phenomena in industrial engineering and business management. The number of retrials required before receiving a success is an important measure for evaluating system performance. Focusing on the