Developing an employee evaluation management system: the case of a healthcare organization

The long‐term viability of a business organization depends on its ability to evaluate the performance of the employees and to examine the contribution of its personnel in achieving the assessed goals. In this context, the evaluation of employees may provide a quantitative measure of their appraisal aiming at determining the degree of conformance between the job output and the defined standards. The main aim of this study is to present the development of an employee evaluation system in a healthcare organization. The proposed approach is based on multicriteria analysis and considers the complexity of the different job profiles. In particular, the applied quantitative model constitutes a variant of the UTA method, taking into account the strategy of the organization and the preferences of the management. The main advantage of this approach focuses on its ability to use absolute performance measures and to develop an evaluation system that can handle qualitative (ordinal) information. Moreover, using the proposed approach, employees are evaluated on a set of different but specific job dimensions, providing the ability to perform different types of comparison analyses.