Electronic communication systems effects on the success of construction projects in United Arab Emirates

This research investigates the use of modern electronic communication management systems, and how these systems affect the success of construction projects in the United Arab Emirates (UAE). The research starts with a literature survey, and a brief background on how the communication mechanism works; how using these systems influence relationships amongst the project stakeholders, and consequently the projects success. Two case studies are introduced, followed by an analysis of results and conclusions. The first case study, based on action research, employs interactive tools to collect the evidence, including interviews, surveys, document review, and feedback on progress. The study uses success criteria from construction projects in the UAE, previously identified by the authors. This case study has revealed an organisational transformation trend, from functional, towards matrix and project structures. These types of change are taking place after the implementation of project electronic communication management systems into the client organisation, and are enhancing chances of project success. The second case study takes into consideration the co‐existence of the new modern project electronic communication systems with the other traditional communication media. It has been shown that such an arrangement works both for the strategic benefit of the projects, and the projects stakeholders. In the areas of improvements to schedule and project control, the current research results are in agreement with pertinent published literature and research findings. However, the benefits for quality control during the design and construction phases of the project, in addition to potential improvements in the health safety and environment (HSE), remain debatable.