Article ID: | iaor20111481 |
Volume: | 7 |
Issue: | 1 |
Start Page Number: | 1 |
End Page Number: | 21 |
Publication Date: | Dec 2011 |
Journal: | International Journal of Productivity and Quality Management |
Authors: | Abdolshah Mohammad, Yusuff Rosnah Mohd, Hong Tang Sai, Ismail Md Yusof B |
Process capability indices (PCIs) are appropriate tools to measure the inherent capability of a process, but most of them do not consider the losses of a process, while in today's competitive business environment, it is becoming more and more important for companies to evaluate and minimise their losses. This paper presents a review of loss‐based PCIs such as C