| Article ID: | iaor1992859 |
| Country: | Netherlands |
| Volume: | 23 |
| Issue: | 1/3 |
| Start Page Number: | 69 |
| End Page Number: | 78 |
| Publication Date: | Oct 1991 |
| Journal: | International Journal of Production Economics |
| Authors: | Salomon Marc, Kroon Leo G., Dijkstra Matthijs C., Nunen Jo A.E.E. van |
| Keywords: | personnel & manpower planning, artificial intelligence: decision support |
In this paper the authors describe a Decision Support System (DSS) that has been developed for the aircraft maintenance department of the Dutch national airline company at the main airport in the Netherlands. The aircraft maintenance department is responsible for carrying out the regular short inspections of aircraft between their arrival at and their consecutive departure from the airport. The main resource of the aircraft maintenance department is its workforce. The DSS that has been developed can be used to support the management of the maintence department in solving several capacity planning problems related to the size and the composition of the workforce. In this paper the authors give a description of the capabilities of the DSS. Furthermore, they describe the solution technique that is applied within the DSS for determining the required size and composition of the workforce.