Operational workforce planning for check-in counters at airports

Operational workforce planning for check-in counters at airports

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Article ID: iaor20101238
Volume: 46
Issue: 3
Start Page Number: 414
End Page Number: 425
Publication Date: May 2010
Journal: Transportation Research Part E
Authors:
Keywords: personnel & manpower planning, programming: integer
Abstract:

This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences.

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