Process and content dimensions of Knowledge Management Strategy planning: an exploratory study

Knowledge Management (KM) has emerged as a strategic imperative to improve organisational competitiveness. An effective KM strategy predicts successful exploitation of organisational knowledge. This research paper explores the KM strategy planning process through a case study of an Indian organisation involved in manufacturing of watches and jewellery. The present research reveals systematic approaches adopted for creating a vision, setting objectives and evolving a KM strategy would help organisations to achieve better implementation of KM strategy. Based on the research, a set of process and content variables are proposed, along with implications for practice and directions for further research.