Linking business strategy and knowledge management practices: case studies of Malaysian firms

The objectives of this study are to identify knowledge management practices used by organisations to exploit their intellectual capital, and to explain the relationship between business strategy and knowledge management practices. Data were obtained from case studies of 11 organisations in four industries. Within‐case analysis and cross‐case analysis were carried out in analysing the data. The study reveals that the development of the three categories of intellectual capital by an organisation is contingent upon the type of strategy employed by that organisation. The finding also demonstrates that the type of business strategy employed by organisation affects knowledge management practices of the organisation.