| Article ID: | iaor1992523 |
| Country: | United Kingdom |
| Volume: | 42 |
| Issue: | 9 |
| Start Page Number: | 727 |
| End Page Number: | 731 |
| Publication Date: | Sep 1991 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Willis Robert J., Huxford Stephen B. |
| Keywords: | programming: integer |
A complex manual rostering system for directory assistance, telephone operators has been rationalized and the technique of integer programming used to automatically generate staff rosters. These rosters can be generated by relatively unskilled clerical staff. They result in operator costs comparable to manually generated rosters and can be produced in a fraction of the time taken to produce their manual counterparts. Implementation is reported.