| Article ID: | iaor2009716 |
| Country: | United Kingdom |
| Volume: | 59 |
| Issue: | 2 |
| Start Page Number: | 231 |
| End Page Number: | 238 |
| Publication Date: | Feb 2008 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Kim S., Park Y., Lee H., Seol H. |
| Keywords: | public service |
This study attempts to examine the impact of information technology (IT) on organizational efficiency in public services. We propose a new approach to providing the directions of IT investments to improve organizational efficiency, The proposed approach is based on the integrated form of data envelopment analysis (DEA) and decision tree (DT), and composed of two steps.