| Article ID: | iaor199249 |
| Country: | United States |
| Volume: | 32 |
| Start Page Number: | 7 |
| End Page Number: | 10 |
| Publication Date: | Oct 1991 |
| Journal: | Production and Inventory Management Journal |
| Authors: | Stein R.E. |
| Keywords: | quality & reliability |
Statistical process control is not a prerequisite to total quality control, and SPC alone will not yield a high-quality product. Total quality control is much more than the application of statistics in quality problem resolution; a successful program involves a three-pronged approach including people, product, and process.