Characterizing performance in socio-technical systems: A modeling framework in the domain of nuclear power

In modeling complex socio-technical systems, the critical nature of many interactions between human and automation are often unrecognized until the system experiences catastrophic consequences. One reason for this is that the systems are generally very robust and serious problems are rare. Another reason is the difficulty in modeling the variety of interactions in a manner compatible with analytical and/or computational models of the technological components of the system.