Workforce planning in the printing industry

Effective use of the workforce is often the crucial factor in a company's long-term success over its competitors, especially in technology driven and highly competitive industries such as the one considered in this article. While employee scheduling and rostering has been the topic of extensive research over the past decades, usually it is assumed that the size of the workforce is either given or can be obtained without difficulty. In this research we provide an integer programming model for long-term staffing decisions. The model is based on qualification profiles, the number of which grows exponentially in terms of the number of processes considered. We present empirical results for a company from the printing industry which highlight the potential of our approach. In particular, it will be shown that applying the model lowers the total cost of the workforce by 26–39%.