Developing unbounded systems thinking: using causal mapping with multiple stakeholders within a Vietnamese company

Researchers propose that systems-oriented, multiple perspective approaches are better suited to deal with ‘messy’ or ‘wicked’ problems. In this study, we apply Mitroff and Linstone’s Unbounded Systems Thinking (UST) framework to a Vietnamese company case. Causal mapping and group model building were used. As the case shows, each perspective provides a limited model of the problem situation. Our study shows that a model built on multiple perspectives offers a more complete picture of the problem and therefore helps the organization better understand the problem situation, creating a ground for better problem resolution. Lessons learned from the case are discussed.