| Article ID: | iaor19912167 |
| Country: | United States |
| Volume: | 31 |
| Start Page Number: | 29 |
| End Page Number: | 32 |
| Publication Date: | Jan 1990 |
| Journal: | Production and Inventory Management Journal |
| Authors: | Evans James R. |
| Keywords: | quality & reliability |
A popular and creative problem-solving approach is applied to quality improvement. Problem solving as an art, not as science, is useful in production and quality assurance.