Using decision support systems to facilitate the social process of knowledge management

Using decision support systems to facilitate the social process of knowledge management

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Article ID: iaor20081132
Country: United Kingdom
Volume: 4
Issue: 2
Start Page Number: 125
End Page Number: 137
Publication Date: May 2006
Journal: Knowledge Management Research & Practice
Authors: , ,
Keywords: decision
Abstract:

The social processes involved in engaging small groups of 3–15 managers in their sharing, organising, acquiring, creating and using knowledge can be supported with software and facilitator assistance. This paper introduces three such systems that we have used as facilitators to support groups of managers in their social process of decision-making by managing knowledge during face-to-face meetings. The systems include Compendium, Group Explorer (with Decision Explorer) and V*I*S*A. We review these systems for group knowledge management where the aim is for better decision-making, and discuss the principles of deploying each in a group meeting.

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