The impact of training on the formulation of ill-structured problems

Problem structuring heuristics and creative thinking techniques have been advanced as useful approaches for solving ill-structured problems. Unfortunately, little controlled experimentation has been done to test the effectiveness of these techniques. This paper describes an experiment in which the effects of training in the use of a problem-structuring heuristic and creative thinking on the quality and quantity of problem statements are investigated. The experiment illustrates that such training does have a positive impact on problem formulation quality and quantity.