Managing the knowledge environment: a case study from healthcare

Managing the knowledge environment: a case study from healthcare

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Article ID: iaor20073795
Country: United Kingdom
Volume: 2
Issue: 3
Start Page Number: 137
End Page Number: 146
Publication Date: Dec 2004
Journal: Knowledge Management Research & Practice
Authors: ,
Keywords: innovation, knowledge management
Abstract:

An organization's future is viable to the degree it can create, obtain, and leverage its intellectual capital in an effort to manage knowledge for sustained, competitive advantage in the market place. Failure to do so can spell disaster. Case in point: Due to a festering crisis between his strategic intent and the organization's operational capacity to support it, in May 2000, the Spartanburg Regional Healthcare System (SRHS) board of directors voted for its chief executive officer to resign. His resignation signaled the need for new learning, in addition to more effective management and communication practices in improving the identifying and codifying of knowledge and then facilitating the sharing of it organization-wide. This article focuses on delineating the process principles in managing a supportive environment necessary for the sharing of knowledge to spark creative thinking in devising innovative solutions that the hospital used in adapting to its market.

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