Measuring performance of Theagenion Hospital Thessaloniki, Greece through a balanced scorecard

The Balanced Scorecard is a performance management measuring tool that combines financial and non-financial indicators in order to describe the present and the future of a profit seeking organization. The successful implementation of the balanced scorecard depends heavily on the accurate definition of its metrics and their respective statistical weights. Analytical Hierarchy Process is used during the process of the creation of a Balanced Scorecard: first, for the selection of the most important metrics and second for the determination of their statistical weights. The purpose of this paper is to apply the above mentioned framework to create a Balanced Scorecard for a Hospital Unit, Theagenion Hospital of Thessaloniki, a non-profit organization.