Strategies for implementing decision technology systems successfully: a field study in army housing management

A decision technology system (DTS) has been proposed to provide direct support for the entire decision-making process. In the 1990s, the concept was implemented in stages to facilitate US Army housing management. This implementation has been the first successful field application of the DTS theory. Recent enhancements confirmed earlier insights and offered important new lessons in developing, implementing, and benefiting from DTSs. This paper discusses the original insights and fresh lessons. To provide a context, the article first briefly describes the enhancements and presents a typical, but streamlined, system session. The paper then summarizes the documented gains from implementing the DTS theory, reports the utilized strategies, and infers the implications for the systems analysis and design process.