Article ID: | iaor20063019 |
Country: | South Korea |
Volume: | 30 |
Issue: | 4 |
Start Page Number: | 117 |
End Page Number: | 130 |
Publication Date: | Dec 2005 |
Journal: | Journal of the Korean ORMS Society |
Authors: | Jung Su-Mi, Lee Gun-Ho |
Keywords: | neural networks, marketing |
It is effective and desirable for a proper customer relationship management or marketing to focus on the specific customers rather than a number of non specific customers. This study forecasts the prospective purchasers with high probability to purchase a specific product. Artifical Neural Network (ANN) can classify the characteristics of the prospective purchasers but ANN has a limitation in comprehending of outputs. ANN is integrated into IRANN with IR of decision tree program C5.0 to comprehend and analyze the outputs of ANN. We compare and analyze the accuracy of ANN, IR, and IRANN.