6-sigma quality management: defining and analyzing causal relationships 6-sigma drivers – in the manufacturing sector

The goal of this study is to stress the importance of 6sigma quality management in improving the inner capabilities of manufacturing and the performance of the company. Six Sigma is widely recognized today as a process improvement methodology that can cut costs and eliminate defects in manufacturing processes. In this exploratory analysis, a model is developed and tested to fit research model with the structural equation modeling analysis. In conclusion, 6sigma leadership and flexible organizational culture are the important drivers among 6sigma activities. IT management strategy is significantly related to 6sigma quality management. 6sigma quality management is significantly related to financial performance. In addition, customer satisfaction is significantly related to financial performance.