| Article ID: | iaor20051595 |
| Country: | United Kingdom |
| Volume: | 13 |
| Issue: | 3 |
| Start Page Number: | 15 |
| End Page Number: | 21 |
| Publication Date: | Jul 2000 |
| Journal: | OR Insight |
| Authors: | Flowers Jonathan P.I. |
This article will try to help you understand what it is like to be a client. If you can do that, then a lot of the things you need to do to build effective relationships become fairly obvious.