Models and algorithms for a staff scheduling problem

We present mathematical models and solutions algorithms for a family of staff scheduling problems arising in real life applications. In these problems, the daly assignments to be performed are given and the durations (in days) of the working and rest periods for each employee in the planning horizon are specified in advance, whereas the sequence in which these working and rest periods occur, as well as the daily assignment for each working period, have to be determined. The main objective is the minimization of the number of employees needed to perform all daily assignments in the horizon. We decompose the problem into two steps: the definition of the sequence of working and rest periods (called pattern) for each employee, and the definition of the daily assignment to be performed in each working period by each employee. The first step is formulated as a covering problem for which we present alternative ILP models and exact enumerative algorithms based on these models. Practical experience shows that the best approach is based on the model in which variables are associated with feasible patterns and generated either by dynamic programming or by solving another ILP. The second step is stated as a feasibility problem solved heuristically through a sequence of transportation problems. Although in general this procedure may not find a solution (even if one exists), we present sufficient conditions under which our approach is guaranteed to succeed. We also propose an iterative heuristic algorithm to handle the case in which no feasible solution is found in the second step. We present computational results on real life instances associated with an emergency call center. The proposed approach is able to determine the optimal solution of instances involving up to several hundred employees and a working period of up to 6 months.