Article ID: | iaor19911113 |
Country: | United States |
Volume: | 38 |
Issue: | 2 |
Start Page Number: | 349 |
End Page Number: | 355 |
Publication Date: | Mar 1990 |
Journal: | Operations Research |
Authors: | Daduna Hans |
Keywords: | quality & reliability |
The paper computes the delay time distribution for a customer who delivers a failed item to a repair system, when the items are exchangeable and any repaired item that is offered is accepted by the customer when at the head of the customer queue.