A comparison of heuristics for assigning individual employees to labor tour schedules

A comparison of heuristics for assigning individual employees to labor tour schedules

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Article ID: iaor20043492
Country: Netherlands
Volume: 128
Issue: 1
Start Page Number: 47
End Page Number: 63
Publication Date: Apr 2004
Journal: Annals of Operations Research
Authors: ,
Keywords: optimization: simulated annealing
Abstract:

The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that solved tour problems considered employees within a work group to have identical cost and productivity. In this paper we evaluated heuristics for assigning individual employees – who differed in cost and productivity – to labor tour schedules. Our results showed that considering productivity levels when assigning individuals to tours increased profitability. We found that a simple managerial heuristic of assigning individuals in descending order of their productivity to cost ratio was both fast and effective over a broad range of service environmental scenarios.

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