Article ID: | iaor20042577 |
Country: | Netherlands |
Volume: | 148 |
Issue: | 1 |
Start Page Number: | 192 |
End Page Number: | 204 |
Publication Date: | Jul 2003 |
Journal: | European Journal of Operational Research |
Authors: | Eden Colin, Williams Terry, Ackermann Fran |
Keywords: | scheduling, soft systems |
The idea of “Delay and Disruption” within projects is well-known and is often the subject of litigation claims. However, the term is ill-defined, and it is difficult to justify such claims within a legal process. This paper demonstrates a well-developed approach, which is a logical, transparent, auditable and sustainable means of presenting such a claim. It describes the format for a claim document that presents first the disruptive triggers, then using a formal qualitative model builds the case from the interacting effects of these triggers. Transformation of this model into a computer simulation and the ability to explore different scenarios provides the quantitative part of the claim document. Thus three elements are presented in the document: demonstration of causality, of responsibility and of a quantum for the claim. This process also provides additional benefits, including a high level of participant “buy-in”, and the basis of a model that can be used to support the claim.