The G/G/R machine repair problem with M operating machines, S warm standby spares, and R repairmen is studied as a diffusion process. The steady-state equations are formulated as diffusion equations subject to two reflecting barriers. The approximate diffusion parameters of the diffusion equations are obtained (1) under the assumption that the input characteristics of the problem are defined only by their first two moments rather than their probability distribution function, (2) under the assumption of heavy traffic approximation, that is, when queues of failed machines in the repair stage are almost always nonempty, and (3) using well-known asymptotic results from renewal theory. Expressions for the probability density functions of the number of failed machines in the system are obtained. A study of the derived approximate results, compared to some of the exact results, suggests that the diffusion approach provides a useful method for solving complex machine-repair problems.
