Implementing enterprise resource planning systems with total quality control and business process reengineering: survey results

Implementing enterprise resource planning systems with total quality control and business process reengineering: survey results

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Article ID: iaor20032595
Country: United Kingdom
Volume: 23
Issue: 4
Start Page Number: 418
End Page Number: 429
Publication Date: Jan 2003
Journal: International Journal of Operations & Production Management
Authors: ,
Keywords: Reengineering, total quality management
Abstract:

The primary objective of an enterprise resource planning (ERP) system is to help integrate an organization's business operations and processes effectively and efficiently. Not all firms have been successful in their ERP implementations and to that end research has helped to identify many factors that might be critical to a successful implementation. Such factors as the use of business process reengineering (BPR), and establishing a total quality management (TQM) culture have all shown to play important roles in ERP implementation. The focus of this survey research on US electronic manufacturing firms is to identify successful integration sequences of TQM and BPR with ERP. The findings reveal that both the sequence of implementation and the strategies selected to initiate ERP systems can significantly impact business performance successfulness.

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