Use of business process simulation: A survey of practitioners

Use of business process simulation: A survey of practitioners

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Article ID: iaor20032103
Country: United Kingdom
Volume: 54
Issue: 1
Start Page Number: 2
End Page Number: 10
Publication Date: Jan 2003
Journal: Journal of the Operational Research Society
Authors: ,
Keywords: business process reengineering
Abstract:

In order to understand the requirements of people engaged in business process simulation (BPS), a survey was conducted among potential business process simulation users. The survey had a 37% response rate and revealed a low usage of simulation in the design, modification and improvement of business processes. It confirms that BPS projects are typically short, relatively non-technical, and rely on good project management for their success. Most BPS users employ general-purpose simulation software rather than purpose-designed business process simulators. There is no evidence of a skills gap, rather a feeling that there is no net gain from employing simulation methods when simpler methods will suffice. These findings are discussed and conclusions drawn.

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