Article ID: | iaor20032103 |
Country: | United Kingdom |
Volume: | 54 |
Issue: | 1 |
Start Page Number: | 2 |
End Page Number: | 10 |
Publication Date: | Jan 2003 |
Journal: | Journal of the Operational Research Society |
Authors: | Pidd M., Melo N. |
Keywords: | business process reengineering |
In order to understand the requirements of people engaged in business process simulation (BPS), a survey was conducted among potential business process simulation users. The survey had a 37% response rate and revealed a low usage of simulation in the design, modification and improvement of business processes. It confirms that BPS projects are typically short, relatively non-technical, and rely on good project management for their success. Most BPS users employ general-purpose simulation software rather than purpose-designed business process simulators. There is no evidence of a skills gap, rather a feeling that there is no net gain from employing simulation methods when simpler methods will suffice. These findings are discussed and conclusions drawn.