| Article ID: | iaor1991372 |
| Country: | United States |
| Volume: | 30 |
| Start Page Number: | 16 |
| End Page Number: | 18 |
| Publication Date: | Jul 1989 |
| Journal: | Production and Inventory Management Journal |
| Authors: | Diminnie Carol B. |
| Keywords: | quality & reliability |
To emphasize the importance of quality control techniques in industry to undergraduate business majors, a study of quality assurance applications in a western New York community was undertaken by students in a production/operations management class. There were 11 manufacturing and 13 nonmanufacturing firms surveyed on quality definition, vendor selection, employee awareness of quality, statistical QC techniques, cost of quality, and quality inspection approaches.