Double-ended queues with impatience

Double-ended queues with impatience

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Article ID: iaor20031653
Country: United Kingdom
Volume: 29
Issue: 14
Start Page Number: 2053
End Page Number: 2072
Publication Date: Dec 2002
Journal: Computers and Operations Research
Authors: , ,
Keywords: health services
Abstract:

The effect of ‘impatient’ behaviour is studied primarily in the context of ‘double-ended’ queues where each demands service from the other, typically taxis and passengers. Related models, single queue, and double, with a variety of mechanisms are considered. ‘Impatience’ is to be understood in a wider context than simply becoming tired of waiting: it can arise because the customer, for some reason, runs out of time (inventory and organ transplantation), or because an alternative service becomes available (communication applications). The emphasis in this paper is theoretical but a brief numerical assessment of operational consequences is given.

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