Towards user-friendly OR: A Chinese experience

In contemporary China, user-friendliness has become not only a necessity for the success of OR projects but also a must for the survival of OR workers. This paper presents an approach that, based upon insights from Chinese thought as well as OR/MS experience in the Chinese context since the 1950s, can be useful for improving user-friendliness in the OR process. The paper also reports a real-world project in which OR workers pursue the user-friendliness of their work under the guidance of these insights and approach. A cultural analysis suggests that, while user-friendly OR is a universal concern, the Eastern and Western ways of tackling the issue appear different. The paper concludes that, in reality, Chinese OR workers must enhance their vision and skills so as to solve sociotechnical problems with diverse methods and do so in a user-friendly manner.